Shipping policy

This Shipping Policy applies to orders placed on Lisizen.com. By placing an order with us, you agree to the terms outlined below.

1. Shipping Coverage

We currently ship to the United States and selected international destinations. Shipping availability may vary depending on the destination country or region.

2. Shipping Costs

Shipping fees are calculated at checkout based on the destination, shipping method, and the total weight/size of the items in your order.

Each product has a preset shipping weight, and the final shipping charge is automatically determined by the total weight of all items in your cart. Larger or heavier orders may incur higher shipping fees.

For international orders, shipping rates may vary depending on the destination and carrier rates. All applicable shipping charges will be displayed clearly at checkout before payment is completed.

3. Order Processing Time

Orders are typically processed within 1–2 business days (Monday to Friday, excluding holidays).

Orders placed after our daily cut-off time of 12:00 PM Eastern Standard Time (EST) will be processed on the next business day.

Please note that during peak seasons, promotions, or holidays, order processing may take slightly longer.

4. Estimated Delivery Time

Estimated delivery times are as follows:

  • United States: 3–7 business days
  • International: 7–20 business days

Please note that delivery times are estimates only and may vary due to customs clearance, carrier delays, weather conditions, or other factors outside our control.

5. Shipping Carriers

We may use one or more of the following carriers to deliver orders:

  • USPS
  • UPS
  • FedEx
  • UniUni
  • Yanwen
  • GOFO
  • SF-Express

Carrier selection may vary depending on the destination, shipping option, and package details.

6. Address Changes

If you need to update your shipping address, please contact us within 12 hours of placing your order at [your customer service email].

Once an order has been shipped or is already in transit, we may not be able to change the delivery address.

7. Order Cancellations

If you wish to cancel your order, please contact us as soon as possible.

We may accept cancellation requests before the order has been processed or shipped. Once the order has been dispatched, it can no longer be canceled. In that case, please refer to our Refund Policy for further assistance.

8. Damaged Parcels in Transit

If your package arrives damaged, please contact us immediately at [your customer service email] and provide your order number along with clear photos of:

  • the outer packaging
  • the shipping label
  • the damaged item(s)

If possible, please refuse the parcel upon delivery if it is visibly damaged. If the package was delivered while you were not present, please contact us promptly so we can assist you with the next steps.

9. Delays and Exceptions

While we do our best to ensure timely delivery, Lisizen is not responsible for shipping delays caused by:

  • customs inspections
  • carrier disruptions
  • severe weather
  • incorrect shipping information provided by the customer
  • other circumstances beyond our control

10. Contact Us

If you have any questions about shipping, please contact us at:

Email: support@lisizen.com